London, UK, June 12, 2021: Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®.
TMG were previously utilising a PBX telephony system, which had limited functionality, particularly around the ability to add new users. Keen to move to a more flexible and efficient cloud telephony solution, TMG approached Maintel in conjunction with Avaya to support them in their transition.
As one of Maintel’s first customers for the Avaya Cloud Office UCaaS calling solution, Maintel helped migrate TMG’s business communications into the cloud for their London headquarters.
TMG have already started to realise key benefits from moving their voice solution into the cloud, which includes more functionality and cost savings on maintenance and support as well as freeing up time for the IT Team at TMG to focus on other areas of the business.
Simon Ward, Group Sales and Marketing Director, Maintel commented: “As a long standing customer of Maintel’s, and now our very first Avaya Cloud Office customer, we are very excited to have been able to help transition TMG to a cloud communications solution.”
Avaya Cloud Office helps to reduce cost and complexity while empowering workforces to call and connect across any device from wherever they are. Avaya Cloud Office also easily integrates business applications like Google Drive and Salesforce, making for a customisable true cloud unified communications experience – all under one simple app.
Steve Joyner, Managing Director UK & Ireland, Avaya responded: “TMG now have a fully functional, adaptable cloud phone system in Avaya Cloud Office — A system that works where and how they want it to, enabling their employees to better communicate, call and engage more effectively across any device. This solution continues to deliver the benefits of cloud communications to more customers worldwide, and we are extremely pleased to see TMG adopt Avaya Cloud Office to meet their needs.”
Carol Johnson, IT Director, Telegraph Media Group added: “We at the Telegraph Media Group Ltd are pleased to be the first customer to implement the Avaya Cloud Office solution, partnering with Maintel.”
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is defining what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. www.avaya.com
MAINTEL HOLDINGS PLC (LSE:MAI) is a Cloud and Managed Services Company with a focus on communications. Its people are experienced, trusted technology advisors, who improve their clients’ organisations through digital transformation.
Founded in 1991, Maintel has a proven track record of delivering Unified Communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.
This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with Digital Workplace Solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.
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